Frequently asked questions

Check-in and check-out times are shown on each villa’s page and in your booking confirmation. Before you travel, we send you the phone number of the villa owner or local manager, with arrival instructions and who to call if you need help.

Early check-in and late check-out depend on availability and need written approval from the villa owner or manager. Email sales@thevillagroup.co.uk with your booking reference and the time you’d like. Until your request is approved, please plan around the times in your booking confirmation. See our booking terms.

Some villas have a refundable security deposit, shown on the villa’s page. It’s paid with your balance (or with the full payment if you book within 12 weeks of arrival). If no issues are reported, it’s refunded within 10 days of the end of your stay. If the owner reports damage, breakages or extra cleaning, we refund the rest of the deposit, less those costs, within 30 days. Refunds go back to your payment card or by EU bank transfer. See our booking terms.

Yes, bed linen and bathroom towels are provided. Each villa’s “What’s included” section says whether pool towels are included or can be hired.

Wi-Fi is listed in each villa’s amenities. Almost all our villas have it.

Yes, the kitchen has cookware, utensils and tableware for preparing and serving meals. You’ll need to bring or buy your groceries. Each villa’s “What’s included” section says whether a welcome pack is included.

Most of our villas have air conditioning. Each villa’s “What’s included” section says where it is and whether it’s included in the price.

At many villas the pool can be heated for an extra charge, booked in advance. The price, and any months when heating is included, are in the villa’s “What’s included” section.

Some villas include an electricity allowance and charge for use above it. Each villa’s “What’s included” section gives its allowance and the charge.

Most villas have a cot and a high chair available on request. Please email sales@thevillagroup.co.uk before you travel. We can also arrange car seats, pushchairs, safety gates, bed rails and more from our equipment hire service. We’ll confirm what’s available and any charge.

Call the villa owner or local manager on the number we send you before you arrive. They’ll help you get back in.

Please tell the villa owner or local manager as soon as possible. If the villa has a security deposit, the cost of damage or breakages may be taken from it, as set out in our booking terms.

We can arrange airport transfers, car hire (including luxury cars), private chefs and catering, massages and beauty treatments, a nanny service, boat trips and yacht charters, private tours, wine tasting, quad bikes, bikes and more. Book them any time after you’ve booked your villa, and everything will be ready for your holiday. See all our extras.

Yes. We can book a private transfer with a local driver who meets you at the airport and takes you straight to your villa. Send us your flight details and the number of passengers, and we’ll find a suitable vehicle. Airport transfers.

Yes. Tell us your dates and the type of car you need, and we’ll share options and prices from our car hire partners, including leading names such as Avis, Europcar and Sixt. For something special, see our luxury car hire. Car hire.

Yes. We can arrange a private chef for a special dinner, or catering for a celebration or a family get-together. Your chef plans the menu with you, shops, cooks and clears up afterwards. Private catering.

Yes. We work with a professional nanny agency whose nannies are qualified, checked and first-aid trained, caring for children from 4 weeks to 14 years. Nanny service.

Yes. We’ve arranged over 300 weddings at private villas in Cyprus, with the ceremony and reception at the villa, so you save time and money on transport. Our wedding villas are chosen for their privacy, setting and space. Plan your wedding.

Our wedding packages include help with your legal documents, the civil wedding licence and registrar, one wedding certificate, and the apostille stamp on it to make your wedding legal.

Our packages for the Paphos area start from €4,986 for 20 guests (Intimate Beginnings), €6,766 for 30 guests (Romantic Retreat) and €10,581 for 40 guests (Ultimate Dream). The villa is extra and depends on the one you choose. Compare the packages.

Full wedding planning, the civil licence and registrar, photography, a BBQ menu, ceremony chairs, the bridal bouquet and buttonholes, bridal hair and make-up, a wedding cake, a DJ and a décor package with a ceremony table and arch. Larger packages add a full-day video, canapés, bridesmaids’ hair and bouquets, a sax player and fireworks.

Yes. We arrange blessings and renewals of vows as well as legal weddings, at a villa, on the beach or on a yacht.

Photography and video, flowers, cakes, catering and a bar, a DJ and entertainment, fireworks, marquees, decorations, hair, nails and beauty, and bridal cars. Receptions can be held at the villa, on the beach or on a yacht.

Yes. We can arrange villas nearby for your family and guests, which often costs less than a hotel.